WhatsApp is a messaging app that enables you to send videos, images, audio, and other messages to your contacts. Recently, some users have complained that contact names are not showing up in WhatsApp, which makes them think that there is something wrong with their phone and that all their contacts have been deleted. Don’t worry! In this post, we will tell you why WhatsApp stopped showing contact names and offer useful ways to fix that issue.
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What Causes WhatsApp Not Showing Contact Names
Before learning how to fix the problem of contact not showing in WhatsApp, it is necessary to analyze the causes of this problem. Here is a partial list of reasons:
- WhatsApp is out of sync with contacts in your phone’s address book.
- WhatsApp cannot access the contact names without contact permission.
- You deleted your contact list unintentionally.
- There are various sources of contacts on the device, causing WhatsApp to not be able to get names.
- The cache or data of WhatsApp may be corrupted.
- Your WhatsApp is outdated.
- …
How to Fix WhatsApp Not Showing Contact Names
To help you solve that problem, we have compiled 7 workable solutions. Now, let’s check them one by one.
#1. Reset WhatsApp Sync Settings
The WhatsApp sync issue may cause contact not showing in WhatsApp. You can follow the below steps to reset WhatsApp sync settings.
1. open Settings of your phone and go to Users and Accounts.
2. Choose WhatsApp and toggle on the Contacts option.
3. Tap on the More option and select the Sync now option to complete the process.
#2. Refresh Contacts List
Once WhatsApp contact names disappear, you can try to refresh the contact list. For Android users, they need to refresh manually, while iPhone users can enable the background app refresh feature to refresh the list automatically.
1. Run WhatsApp on your Android phone.
2. Tap the Compose icon at the lower-right corner.
3. Tap the three-dot icon at the higher-right corner and choose the Refresh option. WhatsApp will fetch new contacts. After the refresh process, WhatsApp will show up the contacts.
#3. Add a New Contact from WhatsApp
To avoid the WhatsApp sync and contact permission issues, it is better to add new contacts from WhatsApp. Here’s how:
For Android:
1. Enable WhatsApp and tap the Compose button at the bottom.
2. Tap the New contact option and add the contact’s details.
For iPhone:
1. After opening WhatsApp, you need to tap the Compose button at the higher-right corner.
2. Tap New Contact and enter the contact details.
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#4. Enable WhatsApp with Contacts Permission
You need to make sure you’ve allowed WhatsApp to access your phone’s address book. If not, you can follow the below steps to enable the contacts permission.
For Android: You need to go to Settings > Applications > Application manager > WhatsApp > Permission and then toggle on the Contact option.
For iPhone: You should navigate to Settings > WhatsApp and then enable Contact.
#5. Update WhatsApp to the Latest Version
If you’re using an older version of WhatsApp, then it may have some issues that could cause WhatsApp not showing contact names. You can try to upgrade it to the latest version. If you are an iPhone user, just go to the App Store. Or you should go to the Google Play Store if you are an Android user.
#6. Clear WhatsApp Cache
Another useful way is to clear the cache. You need to locate the Applications or Apps of Settings and select WhatsApp. Then tap Storage or Storage & Cache and tap the Clear Cache button.
#7. Reinstall WhatsApp
If you find the above methods can’t help you solve the problem, you can also try to uninstall your WhatsApp and reinstall it.
To Wrap Things Up
When you encounter WhatsApp not showing contact names problem, you can try the above 7 solutions to troubleshoot it. Hope this post is helpful to you!
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About The Author
Position: Columnist
Olivia is always full of enthusiasm for life and loves to record. She often records beautiful and memorable moments of life with her camera and then uses some editing tools to put the photos, videos and audio together. She also has a passion for writing and offers suggestions to readers on images, audio, videos and news. To provide more professional articles and solve problems for readers, she is continuing to learn multimedia as well.